Support

Need a hand with InstaDemo? We're happy to help. The fastest way to reach us is by email, and most questions are answered within one business day.

Contact us

Email [email protected] with your question. If you're writing about a specific demo, include the demo link or its ID so we can look into it quickly. For billing questions, please write from the email address on your account.

Common questions

Account & sign-in

You can sign up with email or with Google. If you can't sign in, try resetting your password from the login page, and make sure cookies are enabled in your browser. To update your profile or email preferences, open your profile settings while signed in.

Creating a demo

Submit a URL and InstaDemo crawls the site, generates a narrated walkthrough, and renders a video. You can review and edit the narration before the final video is produced. Generation time depends on the number of pages and current queue load; paid plans use a priority queue.

Plans & billing

InstaDemo offers a free tier and a Pro plan, plus optional top-up packs. Subscriptions are billed through Stripe and renew automatically until cancelled. You can cancel anytime from your account; access continues until the end of the current billing period. See the pricing page for current details.

Video quality, watermark & storage

Free demos are 480p with a watermark and are stored for a limited time. Pro demos are 1080p with no watermark and permanent storage. If a demo has expired, generate it again or upgrade to keep your videos.

InstaDemo Studio (editor)

Pro members can polish videos in InstaDemo Studio — trim, add text, music, and AI voice-over, then export. The editor runs in your browser. If assets don't load, hard-refresh the page (Cmd/Ctrl+Shift+R) and make sure you're on a recent version of Chrome, Edge, or Safari.

Refunds

Fees already paid are non-refundable except where required by law. If something went wrong with a charge, email us and we'll make it right.

Troubleshooting tips

• A demo failed? Your demo is refunded automatically — you can try again.
• Page not loading correctly? Hard-refresh, then clear cache if it persists.
• Not receiving our emails? Check spam, and add [email protected] to your contacts.

Privacy & terms

See our Privacy Policy and Terms of Service for how we handle data and the rules of using InstaDemo.

Still stuck?

Email [email protected] and we'll get back to you. Please include your account email, what you were trying to do, and any screenshots or error messages.